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All holiday
autos rental rates includes
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Unlimited
mileage except Banff / Jasper in Canada and Australia and
certain car types worldwide. |
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Third party
insurance. |
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Collision
damage waiver liability. |
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Theft
waiver. |
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Airport
surcharges, with the exception of Israel. |
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Bail bonds
(where needed). |
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All
local taxes except Australia where taxes are paid locally by
law. |
what’s not
included?
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Personal
accident insurance (PAI): this is probably covered in your
holiday insurance. It is an option, which you will be offered
on collection of the car. |
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Additional
non-mandatory insurances. |
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Insurance
exclusions - see the relevant insurance sections. |
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Fuel: a
deposit is often payable for fuel and is usually refunded if
the car is returned with a full tank. Fuel policies vary.
Please check when you pick up your car. |
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Garaging,
tolls, congestion charges, parking and traffic fines. |
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Additional
drivers charges where applicable - please check online or with
our reservations department at the time of booking. These
charges are payable locally. |
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Delivery
and collection of your car can be arranged during normal
working hours. There may be a charge for this. |
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Out of
hours charges. |
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Optional
extras. |
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One-way
rental charges where applicable. |
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Young
drivers charges where applicable. |
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Licence
fees in Barbados and Jersey. |
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Airport
facility fees in Miami ($3.25 per day plus tax) and Las Vegas
($3.00 per day plus tax). These charges are payable locally. |
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flight information
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For airport
pick-ups, it is essential that holiday autos be given the
correct flight number and arrival time, before departure. This
can be done either online or by phone. |
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If this is
not available at the time of booking, please ensure that you
inform us of this at least 7 days prior to departure, either
online or by phone. No responsibility can be accepted or
compensation allowed for a failed rental due to the late
provision of this information. |
drivers age
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If you are
under 25 or over 65 years old please inform our reservations
staff at the time of booking. Age restrictions may apply in
certain destinations, and in some cases there may be a young
drivers charge payable locally. |
cancellation administration charge
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holiday
autos levy a charge for cancellation of any booking you are
unable to honour prior to your collection date (see below). |
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No
refunds will be given for rentals ended early, late
collections, no shows or cancellations made after the rental
start date, even if cancellation protection is taken. |
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All
cancellations must be made in writing, If your booking is for
a destination in Spain (including the Balearics but excluding
the Canary Islands) or Portugal (including Madeira) please
e-mail or fax us at cancellations@ch.holidayautos.com or
004117346537.
For bookings to all other destinations, please e-mail or fax
us at cancellations@holidayautos.co.uk or 01276 688325. Please
note that vouchers must also be returned and that
cancellations will take effect from the date recieved by
holiday autos. |
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Vouchers
must be returned as soon as possible and be received by us
before the date on which they could be used otherwise no
refund of any pre-payment will be made.
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cancellation
charges
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7
or more days before start date |
£15
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6-3
days before start date |
50%
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2-0
days before start date |
75%
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cancellation
protection insurance
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For just £5
per rental week, holiday autos cancellation protection
insurance will protect you from any cancellation charges
payable if you are unable to honour your booking prior to the
collection date. Such insurance must be purchased at the time
of booking. |
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period of rental
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The
duration of your rental starts and finishes according to the
pick-up and drop-off dates and times detailed on your voucher,
the price of which will be confirmed at time of booking and is
calculated on the basis of 24-hour units. If you wish
to extend the rental period after collection of the car, or if
you return the car later than stated on your voucher, you will
be charged locally at the local daily rate, which may be
higher than our rates. No refunds are payable on cars returned
early. |
best price guarantee
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If you find
a cheaper like for like pre-paid rental price offered by any
other independent UK car rental operator who sells car rental
via a travel agent, before or after booking but prior to
departure, holiday autos will best endeavour to match that
price. |
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Rental
location (on or off airport) can affect the price, and best
price will not apply where holiday autos’ price including an
on-airport pick-up is compared to a price with an off-airport
pick-up. |
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holiday
autos may need to verify the availability and conditions
applicable to the lower rate to ensure that an accurate
comparison is being made. This will be done immediately, you
can choose to hold on the line while this process is
completed, or alternatively our reservations agent will call
you back. |
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Best price
guarantee does not apply to promotional offers. |
special requests
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Child
seats: these are mandatory in most countries and must be
requested at the time of booking. Although instructions will
be provided you will be required to fit the child seat
yourself. For older children, it is recommended that you take
your own booster seats. If requested and confirmed at least 7
days prior to departure these will be guaranteed. |
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Roof
racks and ski racks: these are available in some locations and
should be specially requested at the time of booking. There is
usually a charge for them which is payable locally. No
guarantee can be made regarding their availability unless you
book the 'ski max' (where available). |
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amendment charges
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Amendments
to a booking will be subject to a £5 amendment fee. |
delivery and
collection/one-way rentals
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Delivery is
normally to a local office, with a driver collecting you from
your accommodation to pick up the car. A charge for delivery
and collection payable locally may apply and will be advised
on booking if applicable. Delivery and collection charges are
included if you book 'the max' as part of your rental (where
available). |
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Collection
is normally at the airport or local office. |
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In some
locations deliveries are available during normal working
hours. If you would like your car to be delivered, full
address and delivery time must be given at the time of
booking. |
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Delivery
and collection and one-way rentals must be booked by phone and
do not qualify for a web booking discount. |
out of hours charges
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In most
locations flights will be met and cars supplied outside of
normal working hours. However, there may be an additional
charge for this service payable locally. This will be quoted
when your flight timings are given to us. In the event that a
flight is delayed, causing the car pick-up to fall outside
normal working hours, the additional charge will be made
locally, where the out of hours service is available. |
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holiday
autos can accept no further responsibility where there is no
out of hours facility available and it is therefore
recommended that customers should take independant travel
insurance. |
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driving licence
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Drivers
must produce a full British driving licence held for at least
one year (or in some cases an international driving licence).
Drivers with a new style licence must have all sections with
them. |
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In certain
locations and for some car types, drivers must have held a
full licence for a minimum of 2 years. |
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It is the
driver’s responsibility to ensure that he/she has the
appropriate driving licence. |
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Our
reservations agent must be informed of any endorsements on the
driver’s licence, as we may not be able to take your booking. |
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No refunds
will be given for rentals rejected due to non-production of a
driving licence or non-disclosed endorsements. |
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Faxed or
photocopied licences are not acceptable. |
rental documents
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The
rental voucher must be presented when picking up your rental
car. holiday autos cannot be held responsible for rentals
rejected if a voucher is not presented. |
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You
should retain your rental documents and related receipts for a
minimum of 28 days after returning home.
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additional drivers
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Charges
often apply for additional drivers and are payable locally on
pick-up. holiday autos cannot be held responsible for any
increase in charges. Please check online or with our
reservations department at the time of booking.
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deposits
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Deposits
vary by destination. |
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All
customers will be required to leave a deposit to cover the
insurance excess and fuel. To do so, a valid credit card in
the name of the lead driver, must be produced upon collection
of the car, as a form of deposit. |
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Cash
deposits are rarely accepted. |
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Where a
deposit for fuel is payable, it will usually be refunded if
the car is returned with a full tank. If the tank is not
returned full, our local car rental partner will charge for
fuel at its prevailing rate. They may also levy a refuelling
charge. Please check the fuel policy when you pick up your
car. |
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Deposits
against damage are required in some countries. A major credit
card can be used for this purpose. |
provision of cars
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Our local
car rental partner can refuse to provide a car to any customer
who is, in their opinion, unfit to drive or does not meet
eligibility requirements. In such circumstances your contract
with us will terminate immediately, and we will have no
further liability to you, and no refund will be due. |
number of passengers
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Our rental
cars are insured for a maximum number of passengers. holiday
autos cannot accept responsibility if the vehicle is not large
enough to fit all passengers and luggage on arrival if details
were not supplied at the time of booking. In the interest of
safety this number must not be exceeded and if exceeded the
insurance will be invalidated. |
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driving
restrictions
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Restrictions are applicable when crossing country and state
borders. Please consult our reservations department at the
time of booking as to whether border crossing is permitted and
what, if any, charges apply. |
insurance exclusions and
damage excess refund product
insurance exclusions
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Collision Damage Waiver (CDW) is subject to: a) the payment of
an excess (unless advised otherwise at the time of booking);
and b) certain exclusions which include, without limit, when
damage is caused to windows/windscreens, wheels and tyres, the
underside and roof of the car or where the vehicle is driven
off-road or on un-tarmacked roads, without due care and
attention, negligently or where the driver is under the
influence of alcohol or other drugs. |
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If you wish to protect yourself against the payment of the
excess ((a) above) as a result of damage having been caused to
the vehicle, then you can do so by purchasing our Damage
Excess Refund product (DER). However please be aware that even
with this product you will still have to compensate the car
rental partner for damage which falls within one of the
exclusions (see (b) above). |
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damage excess refund product (DER) |
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On all bookings you will be required to leave a deposit to the
value of any insurance excess, which may be charged by our car
rental partner, if the car is damaged during the rental. If
purchased at the time of booking, DER will cover you for
damage excess that you may be charged. This damage excess can
be reclaimed through holiday autos, subject to our terms and
conditions, providing you complete an accident report form
from our car rental partner and then forward a copy of this to
holiday autos. |
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The DER product does not apply to prestige cars. |
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It does not cover damage to windows/windscreens, wheels and
tyres, the underside and the roof, the interior of the car,
towing charges or where the vehicle is driven off-road or on
un-tarmacked roads, without due care and attention,
negligently or where the driver is under the influence of
alcohol or other drugs. You may therefore be liable for the
cost of this damage. |
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Insurance cover is not provided for the contents of the car in
the event of theft. |
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In the event that keys are lost or damaged you will be liable
for reasonable costs for obtaining a replacement, and further
costs if directly related to the theft of the car. |
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DER does not include cover for taking four wheel drive
vehicles ‘off road’ or on un-tarmacked roads. |
tax
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All taxes
are included except those on any extras purchased locally.
e.g. one-way drop-off fees, child seats and additional
drivers.
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holiday
autos reserves the right to levy any government increases in
local taxes that may be introduced after the printing of these
terms and conditions. |
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Any
additional charges payable on arrival are subject to local
taxes at the prevailing rate in that country. |
car type/suitability
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holiday
autos are unable to guarantee a particular make, model or fuel
type of car. The car shown on your voucher is for guidance
only and may be substituted for an alternative, similar or
upgraded car (at no extra cost). |
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If you have
booked a prestige car, the specific car booked is guaranteed. |
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If it
becomes impossible to provide your booked car due to breakdown
or an accident, a similar or upgraded car will be provided. |
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If you are
dissatisfied in any way with the standard of your booked car,
you must advise our local car rental partner immediately and
holiday autos in writing within 28 days of your return.
Failure to do so may result in any claims not being accepted
or settled by holiday autos. |
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mechanical
difficulties/accidents
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In the
event of any mechanical difficulties or accidents involving
your car, it is important that details are reported to our
local car rental partner within 24 hours. |
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In the
event of an accident you must also complete an accident report
form by the end of the rental period. |
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Local
police should also be notified in the case of accidents and a
signed police report obtained. |
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Full
details of third parties should also be obtained. |
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Our local
car rental partner must give authority to repair or replace a
vehicle. Their name and contact details are shown on your
voucher and rental agreement. |
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You should
retain copies of all rental documentation in the event an
insurance company is involved. |
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Your
insurance cover may be invalidated if this procedure is not
followed correctly and this may prejudice any claim for
compensation. |
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A check-in
form must be signed on return of the vehicle. Failure to do so
may delay the investigation of disputes regarding damage
excess charges. |
complaints
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holiday
autos aims to resolve complaints within 28 days of receipt. In
doing so a situation may arise where customers or travel
agents receive a refund, goodwill gesture and/or compensation
payment of a duplicated nature, from both holiday autos and
our local car rental partner. In such an event holiday autos
reserves the right to recover such duplicated payments at any
time within two calendar years of such an event. Some
complaints may take longer than 28 days owing to the nature of
the issue and information provided. holiday autos can only
consider complaints that reach them within 180 days of the
final day of rental to which the rental voucher refers.
Actions against holiday autos are restricted to the laws that
occur within the jurisdiction of the United Kingdom courts.
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additional conditions
applicable to the USA and Canada
third party top-up insurance
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All rentals
in the USA and Canada include third party liability insurance,
which conforms to the statutory minimum required by each state
but can be as low as $5,000. |
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holiday
autos prices include excess liability insurance (also known as
supplementary liability insurance (SLI) or extended protection
(EP)). This offers third party liability insurance above the
minimum level of protection (see above) and increases your
third party protection to $1,000,000 in respect of any claims
made against you. |
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EP also
provides coverage up to $100,000 ($40,000 in Texas). These
benefits are provided to the renter and any family member
related by blood, marriage or adoption, who, while occupying
the rental car, sustained bodily injury or death caused by a
negligent uninsured/underinsured motorist. Please note that
certain car rental partners do not provide this cover. |
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additional conditions for
australia
mileage
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All rentals
in metropolitan areas of Australia include unlimited mileage,
except minivans where rates include 200 kms per day. |
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In country
areas, rates include 200 kms per day. |
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In remote
areas, the rates include 100 kms per day. |
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Excess
kilometres are charged at au $0.30 per km. |
deposits
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A security
deposit of between au $275 and au $1100, depending on car
type, is statutory upon collection of the vehicle. Any major
credit card in the lead driver’s name is acceptable for this
security deposit. |
the max includes:
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A full tank
of fuel. |
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An
additional named driver. |
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No out
of hours charges for pick-ups or drop-offs at airport
locations. |
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Delivery and collection where available at max locations
within a 15km radius, and within office hours. Not available
in USA or Canada. |
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One-way
rentals - only applicable for pick-ups/drop-offs within the
same country. Not available in USA/Canada. |
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Cancellation protection. |
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Advance
registration: you will need to supply us with the named
drivers’ details, driving licence, date of birth, home
address, contact address during rental, passport number and
place/date of issue. You can also advance register online.
This information must be received 7 working days prior to
rental start date. |
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ski max includes:
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A full tank
of fuel |
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Guaranteed
snow tyres or chains |
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Guaranteed
ski rack. |
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An
additional named driver. |
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No out of
hours charges for pick-ups or drop-offs at airport locations. |
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Cancellation protection. |
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Advance
registration (See ‘the max’ section for details). |
general conditions
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All
bookings by our customers are subject to our terms and
conditions. |
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The
customer acknowledges that in making a booking with holiday
autos he/she does so only on the basis of the material
contained in our brochure, voucher, on our website or
information provided on the phone by its employees. |
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|
holiday
autos acts as a car rental broker and agent for various
independent rental companies in the countries in which it
operates. Bookings made through holiday autos are subject to
these terms and conditions. Please note that the rental of the
vehicle will be subject to the law of the country in which it
is supplied to you and for this reason you will be required to
sign a rental contract with the rental company which supplies
the vehicle. You should satisfy yourself that you understand
(and agree) to its terms and conditions, as you will be
subject to, and must comply with these terms, and the local
law. Please
click here for further information. |
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holiday
autos cannot accept liability for any charges incurred on
documentation signed for and accepted locally. |
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holiday autos will not be held responsible for anyone driving
under the influence of alcohol/drugs, causing wilful damage,
off road driving or driving without due care and attention.
The customer will accept responsibility in respect of such
claims.This list is not exclusive. |
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Cars
and all offers, including ‘the max’ and ‘ski max’ are subject
to availability. All information in these terms and
conditions, including prices, is correct at the time of
publication - April 2004. |
How a contract is formed with holiday
autos
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The way in which a contract is formed, for the purchase of car
rental, is basically the same whether you book over the phone
or via our website. However you choose to book, it is
important to understand how and when a contract is formed. |
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The
technical steps required for a contract to be formed are as
follows:
- When we quote prices over the telephone or place products on
our website we are inviting you to make an offer
for their purchase. You do not make this offer until you do so
verbally or by pressing "Book Now".
- You have made holiday autos an offer to purchase the
products once you have either pressed "Book Now" or done so
verbally. holiday autos will then accept this
offer when it has both received full payment and has sent you
your confirmation voucher. Once done there is a binding
contract between you and holiday autos for the product. |
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Prior to
making your booking and if you are at all unsure of anything
relating to the arrangements being made or simply have a
question that you would like to ask, you can always use our
help pages to find the answer, or you can call one of our
Customer Service staff, who will be happy to assist you. |
consequential
loss
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holiday
autos are responsible for losses you suffer as a result of
holiday autos breaking this agreement if the losses are a
foreseeable consequence of holiday autos breaking the
agreement. Losses are foreseeable where they could be
contemplated by the both you and holiday autos at the time our
agreement is formed. holiday autos are not responsible for
indirect losses which happen as a side effect of the main loss
or damage and which are not foreseeable by you and holiday
autos (such as loss of profits or loss of opportunity).
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force majeure
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holiday
autos shall not be liable itself or vicariously through its
local car rental suppliers for either a failure to perform or
delay in performing any of its obligations under or pursuant
to this booking, voucher, reservation, rental or terms and
conditions, if and in so far as performance is delayed,
hindered or prevented by force majeure, which expression shall
mean any event beyond the reasonable control of the party in
question. In the event that the force majeure persists for
more than 14 consecutive days, holiday autos may terminate and
withdraw this booking, reservation or rental by giving 14 days
notice to the clients original billing address.
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All prices
in the brochure apply at the time of printing (April 2003) but
we reserve the right to change any of these prices from time
to time. Prices can go up or down. Please check our website
for all up-to-date prices and services. Your local travel
agent or holiday autos reservations agent will also be able to
tell you the up to date price of your chosen car rental and of
any other service advertised in this brochure before confiming
your booking.
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our recommendation to you
|
|
As part of
our continued commitment to quality customer service, we
strongly recommend that, prior to signing our local car rental
partner's rental agreement, you ensure that the insurance
details on this agreement match those insurance details on
your holiday autos car rental voucher. Any additional
insurance purchases accepted to your credit card after the
rental agreement has been signed will be your own financial
responsibility.
If in doubt, please consult our help section by
clicking here.
holiday autos uk and ireland limited,
holiday autos house,
pembroke broadway,camberley,
surrey, gu15 3xd
holiday autos european services GmbH,
In der Luberzen 40,
CH 8902 Urdorf,
Switzerland
holiday autos is part of lastminute.com plc
Registered office:
4 Buckingham Gate,
London,
SW1E 6JP
holiday autos uk & ireland is registered in England
and Wales no.3292373.
holiday autos european services is registred in Switzerland
CH-020.4.028.594-7
holiday autos may on occasion record telephone conversations
for quality assurance purposes. |
supplier terms
and conditions
| |
Click on a country of your choice to view the local supplier
terms & conditions. |
|
